Customer Success Executive | OFS
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+61 3 8684 9859

1st Floor, 10 York Street

Richmond, VIC, 3121, Australia

Customer Success Executive

Location: Melbourne

An incredibly unique opportunity exists for a self-motivated, highly driven, energetic, team player with lofty aspirations to join one of Australia’s fastest-growing B2B SaaS companies. 

The Role

The CSE is responsible for developing customer relationships that promote customer retention, loyalty and product upselling opportunities. The CSE will work closely with our entire user base to ensure customers are achieving great results through the use of the product and enhancing their engagement with the product.

Candidate

The ideal candidate is a fast learner, highly motivated and self-sufficient individual with a can do attitude who loves working with and helping people achieve success. You should enjoy executing your ideas with speed without compromising quality, showing initiative and innovative thinking in all that you do. A confident and positive mindset is a must. You should be able to handle a fast-paced working environment and enjoy working with both data and people.

Key responsibilities of this role include

Ensuring all OFS customers:
 

  • Are given a tailored, high-quality customer experience.

  • Are able to extract maximum value from the product suite.

  • Are willing to refer OFS to supply chain partners and other industry connections.

  • Are retained.

  • Are giving OFS full share of wallet.

  • Are purchasing additional OFS products.
     

Bring innovative ideas to the OFS Customer Success approach.
 

Achieve KPIs including:

  • Creating OFS advocates across the user base.

  • Identifying and implementing customization projects with customers.
     

Work alongside and present effectively to both internal and external stakeholders. Examples include:

  • Conducting product training sessions.

  • Assist with sales administration tasks such as preparing proposals or presentations.
     

Actively promote a positive team environment.

Minimum Qualifications, experience, competencies, and attributes required

  • Fast learner and hard worker.

  • Proven time management skills and ability to consistently hit deadlines.

  • Effective phone, face-to-face, and written communication skills.

  • A team player who also enjoys project ownership.

  • Able to prioritise tasks accordingly and follow instructions.

  • The ability to build rapport with a number of different personality types.

  • Very strong attention to detail.

  • Driven personality with a hunger for success.

  • Highly motivated.

  • A passion for technology.

  • Strong technical knowledge.

Desirable Qualifications, experience, competencies and attributes required
  • Sales experience at any level, (retail, customer service).

  • Project Management experience.

  • Experience working in a fast-paced team environment.
     

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